About Frame Kits for Mirrors
Does my mirror have to be removed from the wall?
No, the mirror does not have to be removed from the wall. These frames are designed to go on top of EXISTING mirrors.
Is it a problem if my mirror sits on top of the backsplash?
Not at all, the frame goes right on to the surface of the mirror. They are designed to go on top of mirror. No space needed between backsplash and mirror.
We have acrylic clips on top holding the mirror. Will they affect the framing?
No, we will provide you with 2 flat clips to replace your clear acrylic clips/fasteners.
What do we do about the metal channel at the bottom of the mirror?
The metal channel should be treated as part of the mirror when measuring. The channel will be covered once the frame is installed.
Will the frame come off the mirror due to moisture and humidity in the bathroom?
No, our product is moisture resistant & water-proof. It is designed to go in a bathroom setting: It is not MDF product (MDF is NOT suitable for bathroom environment).
MDF Frames have paper foil finish. That is not suitable for bathroom mirrors. When frame are applied properly per the directions, this is a non-issue.
What if there is almost little to no clearance on one or more sides of my mirror?
That is a not an issue. If there is no clearance, then the outside perimeter of the frame will be exactly the outside perimeter of the mirror. (Please check the box on the order form to make the frame the exact size of the mirror) Unassembled Shipping (Done Only Outside of Dallas Fort Worth Metroplex): We usually ship the frame kits unassembled when orders are outside the Dallas/Fort Worth area. The frame legs are pre-cut/mitered, pre-taped. All you have to do is just insert the brown wedges and use a just a little bit of the mirror bond glue.
Unassembled Shipping (Done Only Outside of Dallas Fort Worth Metroplex): We usually ship the frame kits unassembled when orders are outside the Dallas/Fort Worth area. The frame legs are pre-cut/mitered, pre-taped. All you have to do is just insert the brown wedges and use a just a little bit of the mirror bond glue.
If shipped unassembled how long will the assembly take?
The assembly takes only a few minutes, since it's already pre-cut/mitered.
How long will the installation take on the mirror?
It's very easy to install, we will send instructions on how to apply the frame on the mirror. Installation should take between 5-10 minutes. We ship all over the country and rarely has anyone had issues installing the frames. It's self-explanatory!
Frame Order Lead Time: All Frames are custom made usually taking 7-10 business days. You may do a Rush orders (additional charges may apply).
About Custom Framed Mirrors
How do I measure for a custom framed mirrors?
Measure the exact size of the space and give us the size you want (frame included) the frame mirror to be.. We will make the outside dimension (including frame) to be the same size requested. Everything is customized to your specific size ordered for the space!
Can I order a custom frame mirror in any size?
There are limitations to frame & mirrors sizes, but please call or email us before ordering. If shipped outside of the Dallas/ft. Worth area, it will be shipped it by freight.
Do you sell custom framed mirrors in single orders or quantities?
It's is almost always better to order in bulk. Since we are a wholesaler, our prices are very competitive on bulk orders. This saves you on price of the mirrors and shipping charges.
About Ordering in Length/Box
Customers can buy our frames (moulding) in length. We usually sell our frames in box quantity if requested. The box quantities for each frame style is different. Just email/fax or call us regarding quantity for each style of frame.
SHIPPING INFORMATION ON PURCHASING LENGTH/BOX
Shipping: Customer is responsible for freight charges. If customer prefers a carrier besides the one normally used, please contact your preferred carrier and arrange for the pick-up.
Will Call: If you plan to pick up merchandise at one of our warehouses, please indicate the time you will pick up, to avoid any waiting. A minimum of 3-5 hours advance notice for
will-call is required.
Carrier Damaged Shipments: The freight needs to be inspected at the time of delivery. If there is any damage or breakage, the shipment should be refused, or a thorough description of
the damage should be noted before giving it back to the driver. We will assist you with the documentation to make your claim easier, but we cannot handle the claim.
Defective Merchandise: Hold for inspection by our sales representative. We will issue a credit upon inspection. A replacement will be sent, via common carrier, at No Charge.
What does Mirror Upgrade warranty cover?
Mirrors and frames purchased from Mirror Upgrade is covered against manufacturer’s defects.
How long does the coverage last?
The warranty period for frame/mirror is up to 12 months from the purchase date.
Who does the warranty apply to?
Our warranty applies only to the original purchaser of the product.
What does the warranty cover?
If Mirror Upgrade frames/mirrors are determined to be defective due to a manufacturers
defect, we will supply a replacement product. The warranty is limited to replacement of the
What does the warranty not cover?
Mirror Upgrade warranty does not cover improper installation of the frame, harsh or abrasive
cleaning products or excessive moisture coming into contact with a frame/mirror. Also the
warranty does not include labor to install, repair, deliver, or to remove the existing
What do you have to do to obtain warranty service?
To obtain warranty service, purchaser has to contact Mirror Upgrade to determine the
problem. Mirror Upgrade reserves the right to inspect any claim before issuing credit.
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